Voicemail Guide

Setting Up & Using Voicemail from Your Device

First Time Setup

Dial the voice portal number/extension, or the message key on the handset, then:

  1. If requested, enter your phone extension.
  2. Listen to the voice prompts
  3. Enter a new passcode at the prompt.
  4. Re-enter your passcode at the prompt.
  5. Record your name at the prompt.
  6. Press #.

Your VM is now initialized.

After Initial Set-Up

From Your Phone:

  1. Press the “Messages” key
  2. Input your password

From another IP Phone in your organization:

  1. Press the “Messages” key
  2. Press “*”
  3. Input your extension
  4. Input your password

From a Phone outside your organization to the voice portal:

  1. Dial the Voice Portal number
  2. Input your extension
  3. Input your password

From a Phone outside your organization to your extension:

  1. Dial your phone number
  2. Press “*”
  3. Input your extension
  4. Input your password

Sample “No Answer” greeting:

  • This is Mary Smith and you’ve reached my voicemail on Monday March 16.
  • To leave me a message, press pound or wait for the tone.
  • To reach our operator, press 0.
  • Thank you for calling.

Sample “Busy” greeting:

  • This is Mary Smith and you’ve reached my voicemail because I’m on my phone.
  • To leave me a message, press pound or wait for the tone.
  • To reach our operator, press 0.
  • Thank you for calling.

Sample “Extended Away” greeting:

  • This is Mary Smith and you’ve reached my voicemail because I’m away from the office during the week of August 3 through 7.
  • To leave me a message, press pound or wait for the tone.
  • To reach our operator, press 0.
  • I will answer voice messages on August 10 upon my return to the office.
  • Thank you for calling.

Voice Portal Main Menu

  • 1 Access Voice Messaging*
  • 2 Change CommPilot Express Profile*
  • 3 Record Greetings*
  • 4 Change Call Forwarding Options*
  • 5 Record Announcements
  • 6 Make Calls*
  • 7 Access Flexible Seating/Hoteling*
  • 8 Change Passcode
  • 9 Exit
  • # Repeat menu

*These options are provided only if their services have been assigned to you.

Voice Messaging:

  • 1 Access Play Messages menu
  • 2 Access Change Busy Greeting menu
  • 3 Access Change No Answer Greeting menu
  • 4 Access Change Extended Away Greeting menu
  • 5 Access Compose Message menu
  • 7 Access Delete All Messages menu
  • Passcode (optional)
  • Personalized Name (optional)
  • 8 Access Message Deposit menu*
  • * Return to previous menu
  • # Repeat menu

Change Busy Greeting Menu:

  • 1 Record new Busy Greeting
  • 2 Listen to current Busy Greeting
  • 3 Revert to system default Busy Greeting
  • * Return to Voice Messaging Main
  • Menu
  • # Repeat menu

Change No Answer Greeting Menu:

  • 1 Record new No Answer Greeting
  • 2 Listen to current No Answer Greeting
  • 3 Revert to system default No Answer Greeting
  • * Return to previous menu
  • # Repeat menu

Change Extended Away Greeting Menu:

  • 1 Activate Extended Away Greeting
  • 2 Deactivate Extended Away Greeting
  • 3 Record new Extended Away Greeting
  • 4 Listen to current Extended Away Greeting
  • * Return to previous menu
  • # Repeat menu