Voicemail Guide

Setting Up and Using Voicemail from Your Device

First Time Setup

Dial the voice portal number/extension, or the message key on the handset, then: 

1. If requested, enter your phone extension.

2. Listen to the voice prompts

3. Enter a new passcode at the prompt.

4. Re-enter your passcode at the prompt.

5. Record your name at the prompt.

6. Press #.

Your VM is now initialized.

After initial Set-up

From Your Phone 

1. Press the “Messages” key

2. Input your password

From another IP Phone in your organization 

1. Press the “Messages” key

2. Press “*”

3. Input your extension

4. Input your password

From a Phone outside your organization to the voice portal 

1. Dial the Voice Portal number

2. Input your extension

3. Input your password

From a Phone outside your organization to your extension 

1. Dial your phone number

2. Press “*”

3. Input your extension

4. Input your password

Sample “No Answer” greeting: 

o This is Mary Smith and you’ve reached my voicemail on

Monday March 16.

o To leave me a message, press pound or wait for the tone.

o To reach our operator, press 0.

o Thank you for calling.

Sample “Busy” greeting: 

o This is Mary Smith and you’ve reached my voicemail because I’m on my phone.

o To leave me a message, press pound or wait for the tone.

o To reach our operator, press 0.

o Thank you for calling.

Sample “Extended Away” greeting: 

o This is Mary Smith and you’ve reached my voicemail because I’m away from the office during the week of

August 3 through 7.

o To leave me a message, press pound or wait for the tone.

o To reach our operator, press 0.

o I will answer voice messages on August 10 upon my return to the office.

o Thank you for calling.

Voice Portal Main Menu

1 Access Voice Messaging† 

2 Change CommPilot Express Profile † 

3 Record Greetings † 

4 Change Call Forwarding Options † 

5 Record Announcements

6 Make Calls † 

7 Access Flexible Seating/Hoteling † 

8 Change Passcode

9 Exit

# Repeat menu

† These options are provided only if their services have been assigned to you. 

Voice Messaging

1 Access Play Messages menu

2 Access Change Busy Greeting menu

3 Access Change No Answer Greeting menu

4 Access Change Extended Away Greeting menu

5 Access Compose Message menu

7 Access Delete All Messages menu

Passcode (optional)

Personalized Name (optional)

8 Access Message Deposit menu † 

* Return to previous menu

# Repeat menu

Change Busy Greeting Menu 

1 Record new Busy Greeting

2 Listen to current Busy Greeting

3 Revert to system default Busy Greeting

* Return to Voice Messaging Main

Menu

# Repeat menu

Change No Answer Greeting Menu 

1 Record new No Answer Greeting

2 Listen to current No Answer Greeting

3 Revert to system default No Answer Greeting

* Return to previous menu

# Repeat menu

Change Extended Away Greeting Menu 

1 Activate Extended Away Greeting

2 Deactivate Extended Away Greeting

3 Record new Extended Away Greeting

4 Listen to current Extended Away Greeting

* Return to previous menu

# Repeat menu