Join Our Team

A company built by neighbors, for neighbors. Peoples is based in Quitman, TX, but serves 13 counties in rural East Texas. We are a complete communications provider, offering internet, telephone and alarm services. From residential connections to premium business solutions, Peoples does it all. Our great services are made possible by our amazing team. If you are interested in joining our team, contact us at HumanResources@gopeoples.net.

To apply for any of our available positions, download and complete the employment application below and submit your resume to HumanResources@gopeoples.net.

Employment Application

Current Available Positions

Click the position below to see more details, job functions and education and experience that is required.

Centralized Communications Coordinator - Quitman, TX

Position Summary:

Monitors alarm systems and personal alert systems. Coordinates responses to customer service requests. Sets appointments with customers for installation and repairs. Assigns service orders and routes installer and repairer. Assists with credit card processing. May also enter service orders, accept payments and respond to customer complaints.

Essential Job Functions:

  • Monitor alarm systems in residential and commercial buildings, as well as, personal alert systems.
  • Performs backups and reports for alarm monitoring.
  • Ensures customers receive timely service by answering customer calls, taking service orders and trouble occurrences.
  • Monitors service quality and responds to customer complaints in a timely manner.
  • Updates service orders in all operating systems for accurate billing and record keeping.
  • Assigns and dispatches personnel to service orders, trouble sites and cable locates efficiently and accurately.
  • Balances and posts credit card payments for billing department efficiently and accurately.
  • Troubleshoots customer outages.
  • Performs all other related duties as assigned by management.*

Education and Experience:

High school diploma or equivalent experience plus one (1) to two (2) years of office/clerical experience. Telephone office or rural utility experience preferred.


Central Office Technician - Quitman, TX

Position Summary:
Installs, maintains and tests all types of central office facilities, toll and subscriber carrier systems, and associated equipment. Monitors quality of toll, extended area service (EAS), special circuits and other subscriber carrier facilities. Takes trouble reports and clears trouble.
 
Essential Job Functions:
  • Maintains digital central office equipment, remote units, carrier system equipment and other associates equipment. Assists in the installation, service and removal of central office facilities and equipment.
  • Repairs central office equipment by performing diagnostic tests to locate trouble and performing necessary repairs using mechanical and electrical power tools and equipment.
  • Ensures functionality of newly installed central office equipment by performing acceptance tests as appropriate.
  • Ensures quality service by monitoring quality of toll, extended area service (EAS), special circuits and other subscriber carrier facilities.
  • Provides customer service by receiving trouble reports and clearing trouble. Completes appropriate reports and records and forwards information to appropriate departments.
  • Verify electrical and optical connections (wide area and local).
  • Perform T-1 acceptance tests (based on observation of alarms and alarms cleared).
  • Troubleshooting and activation, testing and acceptance procedures of fiber, transports and muxes.
  • Perform simple/scripted diagnostics.
  • Provide good customer service.
  • May assist outside plant technicians with troubleshooting as needed.
  • Performs all other related duties as assigned by management.*
Education and Experience:
High school diploma or equivalent and specialized training in electronics required. One (1) to two (2) years of experience in central office/plant operations also required. One (1) to two (2) years of Field Technician experience preferred.


Sales Assistant - Quitman, TX

Position Summary: Performs secretarial and administrative duties for the Director of Sales and the Sales Team. Performs duties of highly confidential nature that require broad and comprehensive knowledge of the company’s polices and operations. Drafts and types letters, memos and reports. Compiles data and maintains files for the Sales Department. May also perform routine tasks using database or spreadsheet programs. Responsibilities require discretion, judgment, tact and poise. Incumbent may have considerable latitude and flexibility in carrying out assigned tasks.
 
Essential Job Functions:
  • Prepares correspondence, presentations and reports using computer and various software that may include word processing, database, spreadsheet and graphics programs.
  • Assists with special projects by compiling information, composing historical graphs and charts, and summarizing data for presentation.
  • Assists with planning operational and industry meetings. Prepares presentation materials and coordinates meeting times, locations and other details.
  • Compiles data for various reports and projects and maintains filing system to ensure accessibility of materials.
  • May assist other departments with clerical functions as needed.
  • Processing and handling of sales orders by maintaining customer accounts and billing information.
  • Helps improve the productivity of the sales department by assisting customer queries and fielding calls.
  • Imports and maintains orders and information into the billing system. Processes billing and collections for all commercial accounts.
  • Provide back up to the porting department.
  • Interact with customers on billing questions and issues. Works in conjunction with the commercial sales team on credits or questions when necessary. Recommends refunds or credits to the Director of Sales and Channel Management.
  • Performs all other related duties as assigned by management. *
 
 
Knowledge, Skills and Abilities:
In addition to the Job Functions listed above, the Sales Assistant must demonstrate a working knowledge of the following:
  • Knowledge of office and secretarial practices and procedures.
  • Knowledge of company policies and procedures.
  • Knowledge of company products and services.
  • Knowledge of written communication practices, procedures and formats.
  • Skill in operating various office equipment such as personal computer, various software programs and telephone systems.
  • Skill in oral and written communication.
  • Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
  • Ability to organize and prioritize multiple work assignments.
  • Ability to pay close attention to detail.
  • Ability to effectively function as a team player.
  • Strong organizational skills and ability to multitask.
Education and Experience:
High school diploma or equivalent plus two (2) years of related experience.


Technical Support Specialist - Quitman, TX

Position Summary:
Provides customer service and technical support to internet customers. Researches complex internet problems and issues to determine solutions. Updates customer internet account information as appropriate.
Essential Job Functions:
  • Provides technical support to internet customers by answering phone calls, gathering relevant information and troubleshooting and resolving problems and issues.
  • Researches complex internet problems and issues to determine solutions.
  • Updates customer internet account information as appropriate.
  • May perform special internet-related projects as requested.
  • Performs all other related duties as assigned by management.*
Education and Experience:
High school diploma or equivalent required. One (1) to two (2) years of specialized training in computer science and one (1) to two (2) years experience in internet customer service is preferred.


Customer Service Representative - Quitman, TX

Position Summary:
Serves as primary point of contact for new customers. Assists customer with billing inquiries, new service requests, disconnects and specials deposits. Completes paperwork for service applications and disconnects. Investigates credit references of new customers. Sells and promotes services of the company while dealing with new and existing customers.

Essential Job Functions:

  • Provides customer service by assisting customers with billing inquiries, new service requests, service plan changes and disconnects, and service questions and concerns. Completes appropriate paperwork for service plan changes and disconnects.
  • Handles disconnects and reconnects of services of customers with late payments.
  • Completes credit checks on new customers as appropriate.
  • Promotes and sells products and services to new and existing customers.
  • Develops and sends correspondence to customers.
  • Receives payments for customers, post payments to appropriate accounts and issues receipts as requested.
  • Counts and balances cash drawers, as requested.
  • Performs all other related duties as assigned by management.*
Education and Experience:
High school diploma or equivalent plus one (1) year of customer service experience.


Wireless Network Field Operations Technician - Quitman, TX

General Summary:
Installs, troubleshoots, tests and maintains equipment associated with wireless operations including switching equipment, tower site, microwave radio systems and related applications. May interact with customers to troubleshoot, educate or support related equipment.
Essential Job Functions:
  • Installs new wireless equipment including switching equipment, tower site, microwave radio systems and related applications. Tests new equipment to ensure proper operations.
  • Be a great communicator, both verbally and written.
  • Troubleshoots problems and maintains existing wireless equipment.
  • Completes all installation and repair related forms and reports.
  • May confer with customers to troubleshoot, educate or support related equipment.
  • Performs all other related duties as assigned by management.*
Education and Experience:
High school diploma or equivalent and 2+ years in a telecommunications/broadband field technical position.


Spring Intern - Quitman, TX

General Summary:
January 2017 – May 2017. Flexible scheduling. Gain experience working in the following departments: Human Resources, Accounts Payable, Sales, Marketing, Regulatory Affairs, or Wireless Networks or Network Operations.

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