Join Our Team

A company built by neighbors, for neighbors. Peoples is based in Quitman, TX, but serves 13 counties in rural East Texas. We are a complete communications provider, offering internet, telephone and alarm services. From residential connections to premium business solutions, Peoples does it all. Our great services are made possible by our amazing team. If you are interested in joining our team, contact us at HumanResources@gopeoples.net.

To apply for any of our available positions, complete the employment application by clicking the link below.

Employment Application 

Current Available Positions

Click the position below to see more details, job functions and education and experience that is required.

Centralized Communications Coordinator - 9AM to 9PM

Position Summary: Monitors alarm systems and personal alert systems. Coordinates responses to customer service requests. Sets appointments with customers for installation and repairs. Assigns service orders and routes installer and repairer. Assists with credit card processing. May also enter service orders, accept payments and respond to customer complaints.

Essential Job Functions:

  • Monitor alarm systems in residential and commercial buildings, as well as, personal alert systems.
  • Performs backups and reports for alarm monitoring.
  • Ensures customers receive timely service by answering customer calls, taking service orders and trouble occurrences.
  • Monitors service quality and responds to customer complaints in a timely manner.
  • Updates service orders in all operating systems for accurate billing and record keeping.
  • Assigns and dispatches personnel to service orders, trouble sites and cable locates efficiently and accurately.
  • Balances and posts credit card payments for billing department efficiently and accurately.
  • Troubleshoots customer outages.
  • Performs all other related duties as assigned by management.*

Knowledge, Skills and Abilities:

  • Knowledge of rural telephone operations and subscriber service concerns.
  • Knowledge of company policies and procedures.
  • Knowledge of company products and services.
  • Knowledge of general office procedures.
  • Skill in operating various office equipment such as personal computer, various software programs and telephone systems.
  • Skill in oral and written communication.
  • Skill and identifying and resolving customer problems.
  • Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner.
  • Ability to follow written and oral instructions.
  • Ability to maintain confidentiality.
  • Ability to work with frequent interruptions.
  • Ability to organize and prioritize multiple work assignments.
  • Ability to work nights and weekends. 

Education and Experience:

High school diploma or equivalent required with one (1) to two (2) years of office/clerical experience. Telephone office or rural utility experience preferred.


Spring Intern (January – May) - Quitman, TX

As a Peoples intern, you will get hands-on experience in collaborating with various departments as you gain knowledge of the ins-and-outs of the telecommunications industry. This is an exciting opportunity for anyone looking to develop the skills necessary to work in a professional environment.

Essential Job Functions:

  • High-quality day-to-day execution of special projects
  • Handling sensitive and/or confidential information
  • Shadowing members of assigned department
  • Assisting with research, filing, data entry and more
  • Performs all other related duties as assigned by management.*

 

Knowledge, Skills, and Abilities:

  • Skill in operating various office equipment such as personal computer, copier, and scanner
  • Knowledge of Microsoft Office (Word, PowerPoint, Excel)
  • Skill in oral and written communication
  • Ability to work independently or with a team
  • Ability to organize and prioritize multiple work assignments
  • Ability to pay close attention to detail
  • Ability to make sound decisions using information at hand
  • Ability to maintain confidentiality

                                                                                                                                                                                

Requirements:

  • Students must be entering their Junior/Senior year of high school or currently pursuing a degree from an accredited college/university, or technical school. Documentation is required.

 

Intern Benefits:

  • Competitive salary paid bi-weekly
  • Flexible schedules
  • Exposure to the Peoples culture
  • Resume assistance and interviewing experience


I/R Technician - Royse City, TX

Position Summary:

Installs, maintains and services customer’s home or business location. Typically installs drop wires, station protectors and network interface devices and performs initial wiring and rewiring for new subscriber systems. May install and maintain broadband communications equipment.

Essential Job Functions:

  • Installs new service and equipment for subscribers by installing drop wires, station protections and network interface devices. Wires new systems using appropriate tools.
  • Maintains, troubleshoots and repairs existing outside plant by using test equipment to locate line trouble. Determines necessary repairs which may include repairing wiring, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed from the Central Office MDF to the customer location.
  • Completes all installation and repair related forms and reports.
  • May confer with customers to further determine problems and acceptable resolutions. Discusses POTS, DSL or other service needs with the Customer and makes appropriate recommendations.
  • May install and maintain other unregulated equipment.
  • May install and maintain equipment for diversified telco services including broadband communications, video, alarms, fiber optic facilities, etc.
  • Maintains copper loop facilities.
  • Maintains all company issued equipment to ensure proper working order.
  • Maintains material inventory on work vehicle.
  • Locates cable as needed on a 24/7 hour basis.
  • Performs all other related duties as assigned by management.*

Knowledge, Skills and Abilities:

  • Knowledge of basic electronics, specification sheets and circuit diagrams.
  • Knowledge of telecommunications plant equipment operations and maintenance.
  • Knowledge of local exchange distribution network facilities.
  • Knowledge of RUS practices and standards.
  • Knowledge of basic computer skills.
  • Knowledge of company products and services.
  • Knowledge of company policies and procedures.
  • Skill in operating service equipment including various hand tools and testing equipment.
  • Ability to operate vehicle in a safe and responsible manner.
  • Ability to identify and distinguish colors.
  • Ability to identify and distinguish various tones/levels.
  • Ability to communicate with co-workers and various business contacts in a professional and courteous manner.
  • Ability to read and interpret documents such as maps, staking sheets and operating and maintenance instruction manuals.
  • Ability to pay close attention to detail.
  • Ability to evaluate, test and repair sophisticated equipment.
  • Ability to improve or redesign procedures for specific installation/repair problems.
  • Ability to work independently and make sound technical decisions using information at hand.
  • Ability to be on call 24/7.
  • Ability to effectively function as a team player.

 

Education and Experience:

High school diploma or equivalent plus two (2) years of telecommunications training or equivalent work experience. Two (2) years of experience in installation and maintenance of telecommunications equipment also required.


Technical Support Specialist - Quitman, TX

Position Summary: Provides customer service and technical support to internet customers. Researches complex internet problems and issues to determine solutions. Updates customer internet account information as appropriate.

Essential Job Functions:

  • Provides technical support to internet customers by answering phone calls, gathering relevant information and troubleshooting and resolving problems and issues.
  • Researches complex internet problems and issues to determine solutions.
  • Updates customer internet account information as appropriate.
  • May perform special internet-related projects as requested.
  • Performs all other related duties as assigned by management.* 

Knowledge, Skills and Abilities:

  • Knowledge of computer operating systems.
  • Knowledge of web technologies, technical languages, browsers, search procedures, search engines, platforms and applications.
  • Knowledge of company policies and procedures.
  • Knowledge of computer hardware and software.
  • Knowledge of company products and services.
  • Skill in operating various types of internet equipment such as modems and/or routers. .
  • Skill in operating various office equipment such as personal computer, copier, fax machine and telephone system.
  • Skill in problem solving and resolution.
  • Ability to communicate with customer, co-workers and various business contacts in a professional and courteous manner.
  • Ability to organize and prioritize multiple work assignments.
  • Ability to pay close attention to detail.
  • Ability to read and interpret technical documents.

 

 

Education and Experience:

High school diploma or equivalent required. One (1) to two (2) years of specialized training in computer science and one (1) to two (2) years’ experience in internet customer service is preferred.

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