Join Our Team

A company built by neighbors, for neighbors. Peoples is based in Quitman, TX, but serves 13 counties in rural East Texas. We are a complete communications provider, offering internet, telephone and alarm services. From residential connections to premium business solutions, Peoples does it all. Our great services are made possible by our amazing team. If you are interested in joining our team, contact us at HumanResources@gopeoples.net.

To apply for any of our available positions, download and complete the employment application below and submit your resume to HumanResources@gopeoples.net.

Employment Application

Current Available Positions

Click the position below to see more details, job functions and education and experience that is required.

Install and Repair Technician - Blackland, TX

Position
Summary:

Installs, maintains and services customers homes or business location. Typically installs drop wires, station protectors and network interface devices and performs initial wiring and rewiring for new subscriber systems. May install and maintain broadband communications equipment.

Essential Job Functions:

    • Installs new service and equipment for subscribers by installing drop wires, station protections and network interface devices. Wires new systems using appropriate tools.
    • Maintains, troubleshoots and repairs existing outside plant by using test equipment to locate line trouble. Determines necessary repairs which may include repairing wiring, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed from the Central Office MDF to the customer location.
    • Completes all installation and repair related forms and reports.
    • May confer with customers to further determine problems and acceptable resolutions. Discusses POTS, DSL or other service needs with the customer and makes appropriate recommendations.
    • May install and maintain other unregulated equipment.
    • May install and maintain equipment for diversified telco services including broadband communications, video, etc.
    • Maintains copper loop facilities.
    • Maintains all company issued equipment to ensure proper working order.
    • Maintains material inventory on work vehicle.
    • Locates cable as needed on a 24/7 hour bases.
    • Performs all other related duties as assigned by management.*

Education and
Experience:

High school diploma or equivalent plus two (2) years of telecommunications schooling or equivalent work experience. Two (2) years of experience in installation and maintenance of telecommunication equipment also required.


Centralized Communications Coordinator (Night Shift - 9 pm to 9 am) - Quitman, TX

Position Summary:

Monitors alarm systems and personal alert systems. Coordinates responses to customer service requests. Sets appointments with customers for installation and repairs. Assigns service orders and routes installer and repairer. Assists with credit card processing. May also enter service orders, accept payments and respond to customer complaints.

Essential Job Functions:

  • Monitor alarm systems in residential and commercial buildings, as well as, personal alert systems.
  • Performs backups and reports for alarm monitoring.
  • Ensures customers receive timely service by answering customer calls, taking service orders and trouble occurrences.
  • Monitors service quality and responds to customer complaints in a timely manner.
  • Updates service orders in all operating systems for accurate billing and record keeping.
  • Assigns and dispatches personnel to service orders, trouble sites and cable locates efficiently and accurately.
  • Balances and posts credit card payments for billing department efficiently and accurately.
  • Troubleshoots customer outages.
  • Performs all other related duties as assigned by management.*

Education and Experience:

High school diploma or equivalent experience plus one (1) to two (2) years of office/clerical experience. Telephone office or rural utility experience preferred.


Central Office Technician - Quitman, TX

Position Summary:
Installs, maintains and tests all types of central office facilities, toll and subscriber carrier systems, and associated equipment. Monitors quality of toll, extended area service (EAS), special circuits and other subscriber carrier facilities. Takes trouble reports and clears trouble.
 
Essential Job Functions:
  • Maintains digital central office equipment, remote units, carrier system equipment and other associates equipment. Assists in the installation, service and removal of central office facilities and equipment.
  • Repairs central office equipment by performing diagnostic tests to locate trouble and performing necessary repairs using mechanical and electrical power tools and equipment.
  • Ensures functionality of newly installed central office equipment by performing acceptance tests as appropriate.
  • Ensures quality service by monitoring quality of toll, extended area service (EAS), special circuits and other subscriber carrier facilities.
  • Provides customer service by receiving trouble reports and clearing trouble. Completes appropriate reports and records and forwards information to appropriate departments.
  • Verify electrical and optical connections (wide area and local).
  • Perform T-1 acceptance tests (based on observation of alarms and alarms cleared).
  • Troubleshooting and activation, testing and acceptance procedures of fiber, transports and muxes.
  • Perform simple/scripted diagnostics.
  • Provide good customer service.
  • May assist outside plant technicians with troubleshooting as needed.
  • Performs all other related duties as assigned by management.*
Education and Experience:
High school diploma or equivalent and specialized training in electronics required. One (1) to two (2) years of experience in central office/plant operations also required. One (1) to two (2) years of Field Technician experience preferred.


Customer Service Representative - Quitman, TX

Position Summary:
Serves as primary point of contact for new customers. Assists customer with billing inquiries, new service requests, disconnects and specials deposits. Completes paperwork for service applications and disconnects. Investigates credit references of new customers. Sells and promotes services of the company while dealing with new and existing customers.

Essential Job Functions:

  • Provides customer service by assisting customers with billing inquiries, new service requests, service plan changes and disconnects, and service questions and concerns. Completes appropriate paperwork for service plan changes and disconnects.
  • Handles disconnects and reconnects of services of customers with late payments.
  • Completes credit checks on new customers as appropriate.
  • Promotes and sells products and services to new and existing customers.
  • Develops and sends correspondence to customers.
  • Receives payments for customers, post payments to appropriate accounts and issues receipts as requested.
  • Counts and balances cash drawers, as requested.
  • Performs all other related duties as assigned by management.*
Education and Experience:
High school diploma or equivalent plus one (1) year of customer service experience.


Wireless Network Field Operations Technician - Quitman, TX

General Summary:
Installs, troubleshoots, tests and maintains equipment associated with wireless operations including switching equipment, tower site, microwave radio systems and related applications. May interact with customers to troubleshoot, educate or support related equipment.
Essential Job Functions:
  • Installs new wireless equipment including switching equipment, tower site, microwave radio systems and related applications. Tests new equipment to ensure proper operations.
  • Be a great communicator, both verbally and written.
  • Troubleshoots problems and maintains existing wireless equipment.
  • Completes all installation and repair related forms and reports.
  • May confer with customers to troubleshoot, educate or support related equipment.
  • Performs all other related duties as assigned by management.*
Education and Experience:
High school diploma or equivalent and 2+ years in a telecommunications/broadband field technical position.


Spring Intern - Quitman, TX

General Summary:
January 2017 – May 2017. Flexible scheduling. Gain experience working in the following departments: Human Resources, Accounts Payable, Sales, Marketing, Regulatory Affairs, or Wireless Networks or Network Operations.

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